Terms of service

Shipping, Billing & Returns Policy

Billing Address Verification

The billing address provided at checkout must match the address associated with the credit card being used.

Orders with mismatched billing and shipping addresses may be delayed, placed on hold for verification, or cancelled. To ensure the fastest processing and shipment of your order, we recommend using the same billing and shipping address whenever possible.

If your order is declined due to a billing address mismatch, please contact us at 1-855-933-7569 for assistance.

Shipping Information

Estimated shipping and delivery dates are provided based on product availability and the shipping method selected at checkout. Delivery estimates are provided by our shipping partners and are not guaranteed.

Please note:

  • Shipping charges are non-refundable for delays caused by carriers, including seasonal volume increases (such as the holiday season), weather events, labour disruptions, pandemics, or other circumstances beyond our control.
  • We are unable to refund shipping charges for delayed deliveries, as carriers do not provide reimbursement for these situations.
  • DeployDepot.ca is not responsible for packages that are lost, stolen, damaged, or delivered incorrectly by the carrier.
  • All shipments are insured for up to $100 CAD by default.
  • Additional shipping insurance is available upon request and must be arranged before the order is shipped.
  • Customers are responsible for ensuring their shipping address is accurate at the time of checkout and should plan installations and project timelines accordingly.

Many of our shipping rates are calculated based on package weight. Product weights can be found on individual product pages. In accordance with carrier policies, package weights may be rounded up to the next full pound for shipping calculations. Some heavy/large items (e.g., 50"+ displays) may incur additional fees for LTL shipping — we will contact you before processing your order if applicable.

United States Shipping

Please visit DeployDepot.com for all orders destined for the United States.

Returns & Refunds

Most new, unopened, unused products in their original sealed packaging may be returned within 14 days of delivery for a full refund.

If the return is the result of our error, including:

  • Incorrect product shipped
  • Defective product received

we will cover the cost of return shipping.

For all other returns, the customer is responsible for return shipping costs.

Opened Products

Products that have been opened, unsealed, or unpacked may be eligible for return within 14 days of delivery, subject to the following conditions:

  • The customer is responsible for all return shipping costs.
  • A restocking fee of 10% to 35% may apply, depending on the product and its resale condition.
  • The product must be complete and include all original components, accessories, manuals, documentation, and packaging.
  • Products with missing items, damaged packaging, or signs of misuse may not be accepted for return.

Items without their original packaging are not eligible for return.

Please ensure the product is suitable for your intended application before purchasing.

Return Authorization (RMA)

All returns require a valid Return Merchandise Authorization (RMA) Number before being shipped back.

Returns received without an approved RMA number will be refused and returned to the sender at the sender's expense.

To request an RMA, please complete and submit the attached form: https://deploydepot.ca/pages/warranty-returns 

Refund Processing

Once your return has been received and inspected, refunds are typically processed within 3 to 5 business days.

The total refund timeline may include:

  • 5 to 10 business days for return transit
  • 3 to 5 business days for return inspection and processing
  • 5 to 10 business days for your financial institution to post the refund

In most cases, refunds are completed sooner than the estimated timeframe above.

Order Cancellation Policy

Orders may be cancelled prior to shipment; however, the following conditions apply:

Orders Over $1,000

Cancelled orders with a total value exceeding $1,000 may be subject to non-refundable credit card processing fees. DeployDepot.ca reserves the right to deduct these fees, up to 3% of the order value, from the refund amount.

As an alternative, customers may choose to receive the full cancellation amount, including processing fees, in the form of store credit.

Pricing and Inventory Errors

While we make every effort to ensure pricing and inventory accuracy, errors may occasionally occur due to supplier feeds, system integrations, or data synchronization issues.

DeployDepot.ca reserves the right to cancel any order affected by a pricing or inventory availability error and issue a full refund.

Contact Us

If you need assistance with a return, refund, shipping issue, or order cancellation, please contact our customer service team with your order number and relevant details. We will respond promptly with next steps and instructions.

Important: By placing an order with DeployDepot.ca, you acknowledge and agree to the terms outlined in this Shipping, Returns, Refunds, and Cancellation Policy.