Description
Overview
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.
Benefits
HPE Foundation Care NBD Service
- Offers extensive protection against the unexpected repair/replacement costs
- Phone Support service included to resolve your problems
- On-site support provides fast and easy approach to solve the issues
- Service Response Time : 6 Hour - Repair (distance from customer site - 80 km)
- Provided Support : Phone Support,Repair,Parts Replacement,Remote Diagnosis,New Releases Update,Web Knowledge Base Access
- Manufacturer Website Address : http://www.hpe.com
- Service Description : 24x7x6 Hour
- Service Location : On-site
- Product Type : Warranty
- Service Duration : 1 Year
- Manufacturer : Hewlett Packard Enterprise
- Service Main Type : Maintenance
- Service Characteristic : Parts & Labor
- Service Name : Foundation Care Call To Repair - Extended Warranty
- Service Sub Type : Electronic and Physical