Description
Overview
HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help Customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care Customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility.
BenefitsCustomers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.
Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product.
HPE endeavors to provide general technical guidance for Customer questions and enquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer's products covered by HPE Tech Care.
- Helps you make an intelligent investment decision regarding the future of your equipment
- Features Phone Support service that helps you handle any mishaps
- On-site support helps you limit any downtime to the absolute minimum
- Provided Support : Phone Support,New Releases Update,Parts Replacement,Repair,Knowledge Base Access,Remote Diagnosis,Visual Remote Guidance,Web Support
- Manufacturer Website Address : http://www.hpe.com
- Service Description : 24x7x4 Hour
- Service Location : On-site
- Product Type : Warranty
- Service Duration : 5 Year
- Manufacturer : Hewlett Packard Enterprise
- Service Main Type : Maintenance
- Service Response Time : 4 Hour - Parts & Labor
- Service Characteristic : Parts & Labor
- Service Name : Pointnext Tech Care Essential Service - Extended Warranty