Description
Overview
When hardware issues come up, the sooner you can get running again, the better. Our HP Hardware Next Business Day Onsite Solution Support is specially designed for your HP Point of Service products, and includes support coverage for up to 6 attached peripherals, to vastly improve your product uptime. With high-quality remote assistance or convenient onsite support, help is there when you need it - so you can get back to work.
Benefits
Support coverage for your entire POS solution: Enjoy peace of mind knowing you have access to our knowledgeable expertise and efficient service and support for your complete POS solution (limited to base unit and up to 6 peripherals).
Help is on the line - or at your door: Our support specialists are always ready to assist in whatever way the situation calls for, whether it's remotely over the phone or in person.
Stay in control of your data: Gain security and control when dealing with defective storage disks. HP will diagnose the problem, provide a replacement disk and let you keep the old one.
We'll be there the next business day: In-person repairs, parts and service will arrive at your door the very next business day. Our experts are on the job nine hours a day, five days a week.
Features
Remote problem diagnosis and supportHP electronic remote support solution
Onsite hardware support
Materials, parts, and return shipping included
Coverage includes up to 6 POS peripherals
Escalation management
Access to electronic support information
Accidental Damage Protection
Defective Media Retention
Defective Media Retention
- Helps you make an intelligent investment decision regarding the future of your equipment
- Features Defective Media Retention service that helps you handle any mishaps
- On-site support guarantees quick solutions with on-site availability of experts
- Provided Support : Defective Media Retention,Remote Diagnosis,Online Support Tools Access,Remote Technical Support,Accidental Damage Protection,Parts Replacement,Escalation Support,Repair,Phone Support
- Manufacturer Website Address : http://www.hp.com
- Service Description : 9x5xNext Business Day
- Service Location : On-site
- Product Type : Warranty
- Service Duration : 3 Year
- Manufacturer : HP Inc.
- Service Main Type : Maintenance
- Service Response Time : Next Business Day - OnSite Repair
- Service Characteristic : Parts & Labor
- Service Name : Care Pack
- Service Sub Type : Physical,Electronic