Description
The SonicWall Remote Implementation Service (RIS) may be purchased with SonicWall hardware and is designed to ensure the SonicWall solution is installed correctly and optimized for
each customer's network security requirements. The SonicWall Implementation Service is delivered by SonicWallAdvanced Service Partners who have completed in-depth raining and certification requirements, and are fully qualified to effectively support SonicWall customers with professional services needs.
In most cases, the implement service can be completed within five (5) business days, upon receipt of the completed implementation planning document. The Remote Implementation Service scope is defined by the activities outlined in the section below
In-Scope Activities | Planning
The Advanced Services Partner will contact the customer by both telephone and email, usually within 48 hours, to schedule a project kick-off call. During the call, the partner will gather the information necessary to complete the service. This includes a detailed review of the existing network topology and configuration.
Installation and Testing
The Advanced Services Partner will schedule an appointment to remotely assist the customer with the installation of the unit. Remote Implementation Services are completed by the customer with step- by-step phone guidance from the partner.
During the installation appointment, the partner will remotely guide the customer (or the customer's assigned on-sitecontact) through unboxing, physically plugging in the equipment, configuration and testing to ensure functionality of all configured features after the SonicWall product is installed.
Post-Implementation
The customer may contact the partner within 30 days of completion of the RIS if they need technical support for their implementation. The Advanced Services Partner may also provide SonicWall Global Management System Reportingand Alerting within this 30-day window
(trial offer)
Out-of-Scope Activities
The following services are NOT included in the planned activities for this service but may be purchased separately (additional fees may apply):
- Assistance with installing Junk Box button for Microsoft Outlook on Workstations
- Setting up MX, A, SPF and/or PTR records
- Training/consulting services
- Provides reliable support to resolve all your technical issues
- Remote Implementation service included to resolve your problems