Description
Overview
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.
Benefits
HPE Foundation Care 24x7 Service
Features
Remote problem diagnosis and support
On-site hardware support
Replacement parts and materials
Firmware updates for selected products
Basic SW Support and Collaborative Call Mgmt for non-HPE software on eligible HPE hardware products
- Enhance the value of your equipment by purchasing extended warranty
- Features Remote Diagnosis service that helps you handle any mishaps
- On-site support helps you limit any downtime to the absolute minimum
- Service Name : Foundation Care Call-To-Repair - Extended Warranty
- Service Sub Type : Physical,Electronic
- Service Response Time : 6 Hour - Repair (distance from customer site - 80 km)
- Provided Support : Remote Diagnosis,Repair,Phone Support,New Releases Update,Parts Replacement,Web Knowledge Base Access,Firmware Updates,Software Support,Collaborative Call Management
- Manufacturer Website Address : http://www.hpe.com
- Service Description : 24x7x6 Hour
- Service Location : On-site
- Product Type : Warranty
- Service Duration : 3 Year
- Manufacturer : Hewlett Packard Enterprise
- Service Main Type : Maintenance
- Service Characteristic : Parts & Labor