Description
ProSupport Plus is Dell's most complete support service, enabling access to customizable, self-healing scripts that prevent issues before they happen, making it even easier to deploy fleetwide fixes and optimize PC performance automatically. This is combined with coverage for accidents, hard drive retention, prioritised 24x7 direct access to in-region expert support, next business day onsite service after remote diagnosis, and proactive monitoring for automated issue identification and notification.
Solution providers and end-customers can view and manage health, application experience, and security score, plus take action across the entire fleet, log tickets, and self-dispatch parts, all from a single portal. ProSupport Plus enables businesses to analyze usage patterns and identify opportunities to optimize end-user device strategy, maximizing productivity and employee satisfaction.
Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.
- Proactive monitoring, issue detection, notification and automated case creation SupportAssist and Secure Remote Services
- Predictive analysis for issue prevention and optimization with SupportAssist and Secure Remote Services
- Designated Technology Service Manager who knows your environment
- 24x7 Access to ProSupport Plus engineers for faster issue resolution