Description
The more customers depend on technology, the more important it is to have the right support. Built on a foundation of experts, tools, technologies and customer ease, the ProSupport Infrastructure Suite has the enterprise-class support organizations need. Services that align with the criticality of systems, complexity of environment and how IT resources are allocated.
Mission Critical is a rapid resolution option, giving 4-hour parts and/or labor response. Rely on Dell Technologies to get you back up and running fast.
Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.
- 24x7 Access to ProSupport Plus engineers for faster issue resolution
- Designated Technology Service Manager who knows your environment
- Predictive analysis for issue prevention and optimization with SupportAssist and Secure Remote Services
- Proactive monitoring, issue detection, notification and automated case creation SupportAssist and Secure Remote Services
- 4 Hour Mission Critical onsite parts and labor response