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Refunds & Returns Policy

You may return most new, sealed, unopened, and unused items in their original packaging within 14 days of the delivery date for a full refund (minus original shipping costs). We will also cover return shipping costs if the return is due to our error (e.g., you received an incorrect or defective item) and it is within 14 days of delivery. Otherwise, return shipping will be the responsibility of the buyer.

Requests for refunds outside the 14-day window may be declined or offered as store credit instead.

Important Notes:

• Ubiquiti products include a 1‑year manufacturer warranty (some exceptions may apply).

• Fanvil products include a 2‑year manufacturer warranty (some exceptions may apply).

• Software licenses are non‑returnable and non‑refundable.

• Opened items such as monitors, computers, hard drives, graphics cards, RAM, UPS devices, and batteries are not eligible for return. Exceptions may be considered; however, a restocking fee will apply.

• Non‑defective orders over $1,000 are subject to a restocking fee equivalent to applicable credit card processing fees (approximately 2.5%–3%).

We are not refunded this processing fee by our payment provider and must pass this on. Please double-check your order or contact our team (info@deploydepot.ca) before purchasing. Full store credit may be an option for approved returns.

• Special Order Parts (items not typically stocked) are non-returnable without special exemption.

• Logitech / Logi items are non-returnable; support and warranty claims must be handled directly with Logitech.

• Ergotron products cannot be returned once opened (even if the tape is merely cut). All Ergotron sales are final once opened.

• If a return label is provided and the product is found not defective, the cost of the return label will be deducted from your refund.

  We inspect all items before shipment. Please be honest about the reason for your return; we will treat you fairly.

Returns of Opened Items:

Items that have been opened but are still complete (with all parts, accessories, and manuals intact — excluding Batteries, UPS devices, Used Headsets, Hard Drives, and other non-returnable items) may be eligible for return within 14 days, but:

• Return shipping is the buyer’s responsibility.

• A restocking fee between 10%–35% will be applied, based on the product type and its resale condition.

• Items missing parts, accessories, manuals, documentation, or with damaged original packaging are not eligible for return.

• No returns will be accepted without original packaging.

If you are unsure about product compatibility or suitability, please contact us BEFORE purchasing — we’re happy to help you find the right solution and avoid potential returns and fees!

Return Authorization (RMA):

All returns require a Return Merchandise Authorization (RMA) number.
Returns sent without an RMA will be rejected and returned at the sender's expense.

Refund Timeline:
Refunds are typically processed within 4 weeks:

• 5–10 business days for transit back to us

• 3–5 business days for inspection and processing

• 5–10 business days for your bank to process the refund

RMA Request Instructions:

• Complete the return form (linked or attached) and include the device’s MAC Address or Serial Number (S/N) where applicable.

  Without this information, we cannot issue an RMA.

• For Grandstream products:

  Open a support ticket with Grandstream before submitting our RMA form: Grandstream Helpdesk

Refurbished Items:

• If received DOA or fails within 14 days (excluding accidental damage):
  We will provide a return label at no cost to you.

• If fails within 1 year of purchase (excluding accidental damage):
  Buyer is responsible for return shipping; please contact us to obtain an RMA.

Damaged or Lost Items in Transit:

• Report damages or losses within 14 days of delivery.

• Packages are insured up to $100 by default (Canada Post / FedEx standard).

  Higher insurance coverage must be arranged after placing your order by emailing info@deploydepot.ca.

• We will repair or replace damaged (incidental within warranty) items free of charge.
  If the model is no longer available, a refund will be issued.